Return Policy
At Gyro Fitness, we stand behind the quality of our training equipment. For this reason, we only accept returns or exchanges if an item arrives damaged or is found to be faulty upon delivery.
We do not accept returns for change of mind, dissatisfaction, incorrect purchase, or any reason other than a proven defect or damage.
Strict Conditions
Eligibility
Only products that are damaged or faulty upon arrival are eligible for a return or exchange.
Unboxing Video Required
To process any claim, you must provide a clear, continuous unboxing video.
The video must show the package being opened and clearly display the damage or fault.
Claims submitted without an unboxing video will not be accepted.
Unused Condition
Returned products must be:
- Unused
- In original packaging
- In the same condition as received
Used items or products that have been worn or used are non-returnable and non-refundable.
No Returns Without Valid Reason
We do not accept returns or exchanges for:
- Change of mind
- Incorrect purchase
- Product no longer wanted
How to Request a Return
Contact Us
Email us at:
support@gyro-fitness.com
Please include:
- Your order number
- A clear description of the issue
- A link to your unboxing video
Approval Required
Our team will review your request. If approved, we will provide return instructions.
Return Shipping
Customers are responsible for return shipping costs unless otherwise stated.
We strongly recommend using a trackable shipping service.
Inspection & Resolution
Once we receive and inspect the returned item, we will notify you of the outcome.
If approved, we will issue a replacement or refund, depending on the situation.
Order Cancellations
To request an order cancellation, please email support@gyro-fitness.com with a valid reason.
- Cancellations are not guaranteed and are reviewed on a case-by-case basis
- Orders that have already shipped cannot be cancelled
- A 20% cancellation fee applies if your payment has already been processed
Damages & Issues
Please inspect your order immediately upon delivery.
If your item is damaged, defective, or incorrect:
- Contact us right away
- Provide your unboxing video as evidence
Photo or video proof is required for all claims.
Non-Returnable Items
The following items are non-returnable and non-refundable:
- Used products
- Items that show signs of wear or use
- Sale or discounted items
Returns sent without a valid reason or without prior approval will not be processed.
Lost or Missing Packages
Once a package is marked as delivered by the courier, Gyro Fitness is not responsible for lost or stolen items.
If your package appears missing:
- Contact the courier directly
- Then reach out to us for further assistance
Warranty / Faulty Goods
All products are covered under the manufacturer’s warranty.
Warranty claims require:
- Proof of purchase
- Evidence of the fault (video preferred)
The warranty does not cover:
- Misuse
- Improper handling
- Use outside manufacturer guidelines
Customer Conduct
We are committed to respectful and professional customer service.
Abusive, threatening, or inappropriate behavior toward our staff may result in immediate termination of communication and possible order cancellation.
Contact Us
If you have any questions about this Return Policy or your eligibility for a return or exchange, please contact us at:
